How We Use and Share Your Information

​

Evolve Psychotherapy is committed to making sure that Your data is securely protected and that you are aware of the rights you hold when your data is being processed by us.

​

Our privacy policy is compliant with the principles of General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). We are registered with the Information Commissioner’s Office (ICO) under the Data Protection Register, our registration number is ZA530510.

​

Tina Wright is the Data Controller of the data Evolve Psychotherapy holds about its clients. You can contact the data protection officer by emailing  tina@evolve-psychotherapy.co.uk.

 

Glossary of Terms:

​

GDPR: General Data Protection Regulation. New data privacy and protection regulations replacing the individual data protection laws in all EU countries on 25th May 2018.

​

Therapy Notes: anonymised notes securely kept by your therapist to support continuity and progress through the therapeutic process.

​

Consent; Freely given, specific, informed and explicit consent by statement or action by the patient, staff member or any person signifying agreement to the processing of their personal data.

​

Controller: The Natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

​

Processor: A natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

​

Data Subject: Any individual we deal with such as a client, patient, therapist or Doctor whom the particular personal data is about.

 

Data Protection Officer (DPO): An expert on data privacy who works independently to ensure the business is adhering to the policies and procedures set forth in the GDPR.

​

Personal Data: Any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

​

Processing: Any operation performed on personal data, whether or not by automated means, including collection, use, recording, etc.

​

Right to be Forgotten (RTBF): Also known as 'right to erasure'. Entitles the data subject to have the clinic erase his/her personal data, cease further dissemination of the data, and potentially have third parties cease processing of the data.

 

Why We Maintain Personal Data:

​

We need to collect and maintain a record of the care you receive to ensure that:

​

·         Professionals involved in your care have accurate and up-to-date information.

·         We have all the information necessary for assessing your needs and providing excellent care.

·         Your concerns can be properly investigated if you raise a complaint.

·         Accurate information about you is available if you need to transfer to another therapy provider or request a referral to an allied health professional.

 

Your Record:

​

We have a duty to:

​

·         Maintain full and accurate records of the therapy we provide to you.

·         Ensure that your records are confidential, secure and accurate.

·         Provide a copy at your request in an accessible format.

​

Your record may include some or all the following:

​

·         Your name, address and date of birth.

·         Contact we have had with you, such as appointments.

·         Therapy notes, test results and reports kept confidentially by your therapist.

·         Relevant information from referrers such as health professionals or relatives.

 

Identifying You as an Individual:

​

We have many patients with similar names so it vitally important for all patients to be properly identified as individuals. In order to be sure that you have been correctly identified we may ask you for a number of pieces of information. Suitable items include:

​

·         Full name

·         Date of birth

·         Permanent address

·         Email address

·         Contact number

 

How Evolve Psychotherapy Uses Your Contact Details:

​

We take your privacy seriously so please let us know if you have any specific contact instructions.

​

Telephone:

​

If you provide a mobile phone number: we may ring, leave a message or text you, please inform us if you do not want us to do so.

If you provide a landline: we may leave a message, please inform us if you do not want us to do so.

​

Email:

​

If you provide us with your email address: we may use it to send confidential information, unless you have instructed us not to do so.

Please read the following before providing us with your email address:

​

Further Email Information:

​

·         Emails can be quick and convenient and will allow you to keep a record (unlike a phone call). However, although our own systems are secure, it may be possible to intercept your email when it is being sent over the internet. Be aware also that if you share your computer, others may read your emails.

·         You can use email as a method to contact us in relation to a query or to ask about an appointment.

.         Email is used to inform you of other services, offers, information, and research that you may be interested in.

·         Do not give more personal information than we need to process your request.

·         Do not ask us to send you personal details that you would not want seen by other people.

·         If you have an urgent question or feel at risk after going home after treatment contact an emergency service e.g. 111 or 999, for life threatening conditions, by telephone, do NOT email Evolve Psychotherapy in an emergency.

 

How Your Records Are Kept:

​

Our guiding principle is that we hold your records in strict confidence. We use appropriate technical and organisational measures to ensure this.

​

Evolve Psychotherapy is registered under the Data Protection Act 1998. It abides by the law and observes good practice in maintaining confidentiality and appropriate information security. We will fulfil its obligations to the fullest extent, including ensuring that the following 8 principles governing the processing of personal data are observed.

​

  i.         Personal data shall be processed fairly and lawfully

  ii.         Personal data shall be obtained only for specified and lawful purposes, and shall not be processed in any manner incompatible with those purposes

  iii.         Personal data shall be adequate, relevant and not excessive in relation to the purposes for which it is processed

  iv.         Personal data shall be accurate and, where necessary, kept up to date

  v.         Personal data shall be kept for no longer than is necessary for the purposes for which it is processed

  vi.         Personal data shall be processed in accordance with the rights of data subjects under the Act

 vii.         Personal data shall be subject to appropriate technical and organisational measures to protect against unauthorised or unlawful processing and accidental loss, destruction or damage

viii.         Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of data protection.

​

Information about you and the services you receive may be held in written and electronic formats and will be kept for the specific retention periods outlined by the relevant professional bodies. Data held on paper or disk will be processed in accordance with the Data Protection Act and destroyed using secure documented procedures after the time periods set out by the Department of Health.

 

How Your Records Are Used:

​

We use your records to:

​

·         Ensure that any treatment or advisory services we provide to you are based on accurate information.

·         Send a letter about your care to your GP or other health professional unless you tell us not to do so.

·         Work effectively with other services providing you with treatment or advice.

·         Monitor the quality of our care and help us to understand the outcomes of therapy.

·         Investigate any relevant concerns or complaints you or your family have.

·         Provide information that is needed for financial transactions in relation to payment for treatment, such as billing. For private patients this may include details shared with your insurance company, credit card company or bank. If you have any concerns about this, please contact your financial or insurance provider.

 

We May Also Share Information That Identifies You Where:

 

·         You ask us to do so

·         We ask for specific permission and you agree to this

·         We are required to do this by law

·         We have special permission because we believe that the reasons for sharing are so important that they override our obligation of confidentiality (e.g. to prevent someone from being seriously harmed)

 

Evolve Psychotherapy will not provide client information to other organisations except under the circumstances described in this Privacy Notice.

 

Sharing information with Other Healthcare Professionals and Family:

​

You must specifically name other people, with whom you would like us to share information about you. We make best efforts to ensure that information provided over the telephone is restricted to those you have named, and we share on a need-to-know basis. Sometimes this means refusing to disclose information about you to someone who feels they should know about your treatment and progress. Please make your family and friends aware of this.

 

Special Situations:

​

Sometimes we have a legal duty to provide information about people, e.g. where personal risk is a factor and when a court order instructs us to do so. Records may also be shared without the patient's consent in exceptional situations, such as to safeguard adults or children.

 

Sharing Your Records Outside the EU:

​

If your permanent address is outside the EU, or your treatment is continuing outside the EU, we may send details of your treatment to individuals based outside the EU specifically to promote your ongoing care. This would normally be the doctor who referred you to us for treatment. If you wish, we can give you the documents so that you have physical control over this information.

 

In the usual course of our business, we may use third parties to process and store your data on our behalf. We normally store your data on secure servers in the European Economic Area (EEA). Such processing is subject to contractual restrictions regarding confidentiality and security in addition to the obligations imposed by the Data Protection Act 1998.

​

Exceptionally we may use suppliers who are based outside the EEA for processing and storing your data. We have strict controls over how and why your data can be accessed. By submitting your personal data, you agree to this.

 

How Can I Stop My Information from Being Shared?

​

If you do not want us to share your information with your GP, other healthcare providers or carers, please tell your designated therapist. But please note that not sharing your information may affect the care that can be provided for you.

You have the right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered. Where your wishes cannot be followed you will be told the reasons including the legal basis. You may at any time withdraw any consent you have previously given Evolve Psychotherapy to process information about you.

If you wish to exercise your right to opt-out, withdraw consent to use your information, or to speak to somebody to understand what impact this may have, please discuss your concerns with your therapist.

 

Your Legal Rights:

​

You have the right to confidentiality under the Data Protection Act 1998 (DPA), the Human Rights Act 1998 and the Common Law Duty of Confidentiality. The Equality Act 2010 may also apply.

​

You have the right to request the erasing of your data under the policy Right to Erasure (‘right to be forgotten’) in article 17 of Chapter 3 of the GDPR (EU) 2016/679.

​

You have the right to know what information we hold about you, what we use it for and if the information is to be shared, who it will be shared with.

​

You have the right to apply for access to the information we hold about you. Other people can also apply to access your health records on your behalf. These include anyone authorised by you in writing (such as a solicitor), or any person appointed by a court to manage your affairs where you cannot manage them yourself. Access covers:

​

·         The right to obtain a copy of your records in permanent form

·         The right to have the information provided to you in a way you can understand, and explained where necessary, for example where abbreviations have been used. You would not be entitled to see information that:

o    Has been provided about you by someone else if they haven’t given permission for you to see it.

o    Identifies another person who has not given permission for you to see the information about them.

o    Relates to criminal offences.

o    Is being used to detect or prevent crime.

o    Could cause physical or mental harm to you or someone else. If you are currently receiving services from us and wish to view the record without obtaining a copy, discuss your request with the therapist providing your care.

 

Obtaining a Copy of Your Record

​

If you wish to apply for access to the information that we hold about you, please note:

​

·         You should send your request in writing to the Evolve Psychotherapy Data Protection Officer – tina@evolve-psychotherapy.co.uk. You should provide enough information to enable us to correctly identify your records, for example include your full name, address, date of birth.

·         We will take every reasonable step to respond to you within 40 days of receiving your request.

·         You may be required to provide a form of ID before any information is released to you. Once you receive your records, if you believe any information is inaccurate or incorrect, please inform us.

 

What organizations are collecting the information?

 

In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

 

How does the Site use Personally Identifiable Information?

 

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

 

With whom may the information may be shared?

 

Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

 

How is Personally Identifiable Information stored?

 

Personally Identifiable Information collected by The Site is securely stored and is not accessible to third parties or employees of The Site, except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us on the email address above.

 

Are Cookies Used on the Site?

 

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off.

 

How do we use login information?

 

The Site uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information

.

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?

 

The Site has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

 

How does the Site keep Personally Identifiable Information secure?

 

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

 

How can Visitors correct any inaccuracies in Personally Identifiable Information?

 

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at the email address above.

 

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting us at the above email address . However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

 

What happens if the Privacy Policy Changes?

 

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

 

Links:

The Site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

PLEASE READ! THIS SITE REQUIRES CONSIDERATION FOR AND AS A CONDITION OF ALLOWING YOU ACCESS.

READING AND ACCEPTING THE TERMS OF USE AND READING AND ACCEPTING THE PROVISIONS OF THE PRIVACY POLICY OF THIS SITE ARE REQUIRED CONSIDERATIONS FOR GRANTING YOU THE RIGHT TO VISIT, READ OR INTERACT WITH IT.

 

ALL PERSONS ARE DENIED ACCESS TO THIS SITE UNLESS THEY READ AND ACCEPT THE TERMS OF USE AND THE PRIVACY POLICY.

 

BY VIEWING, VISITING, USING, OR INTERACTING WITH THIS SITE OR WITH ANY BANNER, POP-UP, OR ADVERTISING THAT APPEARS ON IT, YOU ARE AGREEING TO ALL THE PROVISIONS OF THIS TERMS OF USE POLICY AND THE PRIVACY POLICY OF THIS SITE.

 

ALL PERSONS UNDER THE AGE OF 18 ARE DENIED ACCESS TO THIS SITE. IF YOU ARE UNDER 18 YEARS OF AGE, IT IS UNLAWFUL FOR YOU TO VISIT, READ, OR INTERACT WITH THIS SITE OR ITS CONTENTS IN ANY MANNER. THIS SITE SPECIFICALLY DENIES ACCESS TO ANY INDIVIDUAL THAT IS COVERED BY THE CHILD ONLINE PRIVACY ACT (COPA) OF 1998.

 

THIS SITE RESERVES THE RIGHT TO DENY ACCESS TO ANY PERSON OR VIEWER FOR ANY REASON. UNDER THE TERMS OF THE PRIVACY POLICY, WHICH YOU ACCEPT AS A CONDITION FOR VIEWING, THIS SITE IS ALLOWED TO COLLECT AND STORE DATA AND INFORMATION FOR THE PURPOSE OF EXCLUSION AND FOR MANY OTHER USES.

 

THE TERMS OF USE AGREEMENT MAY CHANGE FROM TIME TO TIME. VISITORS HAVE AN AFFIRMATIVE DUTY, AS PART OF THE CONSIDERATION FOR PERMISSION TO VIEW THIS SITE, TO KEEP THEMSELVES INFORMED OF CHANGES.

PARTIES TO THE TERMS OF USE AGREEMENT

 

 

These Terms of Use, and the other documents referred to within it, set out our terms for your use of the website. If you continue to browse and use the website you are agreeing to comply with and be bound by these Terms of Use, which together with our Privacy Policy and Cookies Policy govern our relationship with you in relation to the website.

 

IF YOU DISAGREE WITH ANY PART OF THESE TERMS OF USE PLEASE IMMEDIATELY STOP USING THE WEBSITE

 

Evolve Psychotherapy is a trading style of Tina Wright, whose registered address is 1 Jackson Close, Bradwell, Great Yarmouth, Norfolk, NR31 9FY.

 

OTHER APPLICABLE TERMS

 

These Terms of Use refer to the following additional terms, which also apply to your use of the website:

·         our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.

·         our Cookies Policy, which sets out information about the cookies on the website.

 

Website Access

We grant access to users of our website on a temporary basis only. We are entitled to restrict access to the website at any time and will not be liable to you if the website is unavailable. We may limit the availability of the website or any service described on the website to any person or geographic area at any time.

 

You are responsible for ensuring that you have appropriate equipment and arrangements to allow you to use the website. If persons other than you will access the website using your internet connection, you are responsible for bringing these Terms of Use to their attention and ensuring that they abide by them.

 

Using the Website

You agree that your use of the website will not be in such a way which could cause:

·         the website to be interrupted, damaged or impaired (by uploading a virus or otherwise).

·         offence or detriment to any other person who uses the website or any services offered.

·         Evolve Psychotherapy, you or any other user of the website to be in breach of applicable law or regulation; or

·         detriment to any person who supplies services to Evolve Psychotherapy in connection with the website.

 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

Relying on content on the Website

The information and content on the website is for your general information only and no representations are made, or warranties or guarantees given, that the information and content is correct, up-to-date or complete. We reserve the right to alter content on the website as we deem necessary or appropriate. We are not obligated to keep any content or information on the website updated.

 

Security

Your communications with us through the website are at your own risk and, due to the nature of the Internet, we do not guarantee that any communication sent in this manner will reach us safely or without being intercepted.

 

Viruses, hacking and other offences

You are responsible for ensuring that you have effective virus protection software and we do not guarantee that our website is or will be free of viruses. You will not knowingly introduce viruses or other malicious or technologically harmful material to our website, misuse our website, attempt to gain unauthorised access to our website by any means, or attack (or attempt to attack) our website with denial-of-service or distributed denial-of-service attacks.

 

Any breach of this clause is a criminal offence under the Computer Misuse Act 1990 and your permitted use of the website will be withdrawn immediately. We will treat any breach of this clause extremely seriously. Offences or attempted offences will be reported to the relevant authorities and we will fully support their investigations by any means necessary, including by disclosing your identity.

 

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment or other proprietary material due to your use of the website or due to your downloading of any content from it, or on any website linked to it.

 

Linking to our Website

You are permitted to link to the homepage of our website, providing that the way in which you do so is fair and legal, our reputation is not damaged (or taken advantage of), or that you do not attempt to suggest that you are associated with us in any way, including any suggestion made that we endorse or approve you.

 

For further enquiries, or if you wish to make any use of any other material on our website other than that stated above, please contact us at tina@evolve-psychotherapy.co.uk.

 

Third party links from our Website

Links or information may appear on our website which belong to third parties. Such links and/or information are strictly for your information only. We will not be responsible for the content of Website linked on the website and will not be liable for any loss or damage that may arise from your use of them as we do not have control over the content of the linked website or information.

 

Intellectual Property

This website and the material contained on it is owned by, or licensed to, us. This material includes, but is not limited to content, designs, layout, look, appearance and graphics. Those works are protected by various intellectual property right laws and treaties around the world. All such rights are reserved.

 

If you wish to use any content on the website, you must obtain our prior written consent.

 

Any unauthorised reproduction or use of the website or the any material contained on it may be subject to prosecution, particularly for infringement of copyright.

 

If you use any part of the website in breach of these Terms of Use, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have accessed through the website.

 

Limitation of Liability

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

 

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the website or any content on it, whether express or implied. You acknowledge that you are solely responsible for the use to which you put the website and all the information that you obtain from it.

 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

·         use of, or inability to use, the website;

·         use of or reliance on any content displayed on the website;

·         any errors or omissions on the website;

·         any loss or damage caused by a virus, distributed denial-of-service attack; or

·         loss or damage from any third-party website links.

 

Please note that in particular, we will not be liable for: loss of profits, sales, contract, use, business, or revenue; business interruption; loss of anticipated savings; loss or corruption of data or information; loss of business opportunity, goodwill or reputation; pure economic loss; or any indirect or consequential loss or damage.

 

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services by us to you, which will be set out in the Evolve Psychotherapy Terms & Conditions of Therapy.

 

Variations

We may update these Terms of Use or any of the documents which are referred to herein from time to time and we will do so by amending the relevant web page. You should occasionally check this page to check if there have been any changes as you will be bound by them. We recommend that you print a copy of these Terms of Use for future reference.

 

Severability

If any part of these Terms of Use is found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of its terms. These Terms of Use shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable whilst preserving their intent or, if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties intent. Any such invalid or unenforceable part or parts shall be severable from these Terms of Use in any other jurisdiction and the validity of the part(s) in question shall not be affected thereby.

 

Jurisdiction and Applicable Law

These Terms of Use, including any non-contractual obligations, are governed by English law and you agree to irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

 

Queries

If you have any queries about the website or these Terms of Use, please contact us at tina@evolve-psychotherapy.co.uk.

 

Last Updated: March 2020

 

Company Name: Evolve Psychotherapy

Email: tina@evolve-psychotherapy.co.uk